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    2. Shipping policy

    Shipping Policy

    Standard rates, processing times, and shipping limitations.

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    Shipping policy

    Getting your parts to you quickly and safely

    Parts and Hardware does our best to ensure that your products arrive quickly and safely. Standard U.S. rates are listed below and appear at checkout when they are available for your destination. Transit times start after we process the order.

    Standard rates

    Shipping methods and prices

    $19.50 — UPS Ground

    Lower 48 only. No PO Boxes. Transit is typically 2-5 business days.

    $11.95 — Snail Mail

    No-rush delivery. Transit is typically 10-21 business days.

    $14.95 — US Priority Mail

    Transit is typically 3-10 business days.

    2nd Day Air UPS

    Call the office to arrange this method: 816-607-3350.

    International

    Call the office to arrange international shipping: 816-607-3350.

    Order handling

    Processing, stock, and delivery limits

    Processing time

    All orders are processed within 1-2 business days.

    Stock issues

    We do our best to keep products in stock. If we mistakenly do not have the product you ordered, we will contact you with a replacement option or cancel/refund your order.

    Delays beyond our control

    We are not responsible for delays due to an incorrect address, weather, a pandemic, unforeseeable events, or once the package is with the delivery service. We reserve the right to contact you if an order cannot be shipped. Applicable local/state taxes apply where necessary.

    Need shipping details for your order?

    See the rates above, or contact us for 2nd Day Air, international, or order-specific questions.

    Contact us FAQ

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    Refund Policy

    Final sale terms and what happens if the wrong part ships.

    Shipping Policy

    Standard rates, processing times, and shipping limitations.

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    Contact

    Reach the Parts and Hardware team with questions.

    Parts and Hardware

    Andersen® Window and Door Parts & Hardware

    Parts and Hardware is an authorized Andersen® window and door parts dealer in Kansas City. Shop genuine Andersen® replacement hardware by category, or start with a part number, for the correct sash, screen, lock, latch, hinge, roller, track, weatherstripping, or operator parts.

    We focus on fit, availability, and a straightforward buying experience, with nationwide shipping so you can finish the repair without the guesswork.

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