Refund policy

Parts & Hardware Refund Policy

At Parts & Hardware, we work hard to keep prices fair by keeping our returns process straightforward. Because of this, all sales are final — we do not issue refunds or accept returns unless we’ve made a mistake and shipped you the wrong item.

We know how critical it is to get the correct part when handling repairs or replacements. That’s why our team carefully inspects, picks, and packs each order. If you do end up with the wrong part because of our error, we’ll fix it quickly.

Received the Wrong Item?

If we shipped you the wrong product, please reach out within 7 days of receiving your order by emailing partsandhardware@allaboutdoors.com.

Please include:

Your order number

A short description (or photo) of what you received

Once we verify the issue, we’ll send you the correct replacement part at no additional cost.

Order Cancellations

Because most orders are shipped within 12 hours, we can’t guarantee a cancellation once your order has been placed. If you realize you selected the wrong part, contact us right away with your order number through the Contact Us form. If the order hasn’t shipped yet, we’ll do everything we can to stop it in time.

Need Help Before Ordering?

To prevent mistakes, we strongly encourage you to reach out before placing an order if you’re unsure about part compatibility. Our team is always ready to confirm fit and guide you to the right choice.

Local to Kansas City?

If you’re in the area, stop by our store for in-person assistance. We’ll gladly help identify your part and make sure you get the correct replacement.

Visit us at:

Parts & Hardware

110 E 16th Ave, Suite 101

Kansas City, MO 64116

Please call ahead to ensure someone is available: (816) 221-6543