Standard restocking
Minimum restocking fee may apply for larger or specialty items such as basement windows, multipoint locks, window surrounds, and items over 6 feet.
Returns & refunds
We’re happy to refund qualifying orders
We are happy to refund all qualifying orders (minus the cost of shipping), and we are eager to help you find the correct replacement part.
Fees
Restocking fee
We reserve the right to charge a minimum 25% restocking fee on items to account for the additional cost incurred for original shipping and handling. This includes, but is not limited to, basement windows, multipoint locks, window surrounds, and items over 6 feet in width or length. All weatherstrip will incur a minimum of a 50% restocking fee.
Weatherstrip
All weatherstrip will incur a minimum of a 50% restocking fee.
Eligibility
What can and cannot be refunded
We may not refund item(s) that are
- Scratched, broken, used, or with missing or replaced parts
- Special order, final sale, or “non-returnable” as identified on the original web listing or by a sales representative
- Damaged in the return shipping process due to lack of proper packaging and padding
To qualify for a refund
- Items must be in new, re-sellable condition; proper packaging and padding is the responsibility of the customer
- Items must be received in full: all parts, screws, hardware, etc., in good working order with no missing parts
- A Return Request must be received within 30 days of the shipping date (found in your tracking info)
- A Return Authorization (RA) must be approved and issued. No self-generated RAs
- All returned items must be received within 30 days of RA approval
- Items must ship with the original packing slip or an approved Return Authorization
We reserve the right to refuse full or partial refunds on purchases. If a returned item is received in unsellable condition and has been deemed non-refundable, we can ship it back at your expense if you wish.
Return process
How to obtain a Return Authorization (RA)
Within 30 days of your shipping date, please submit a Return Request. Some information is required to initiate the return process.
Required information
- Order ID number
- Item numbers you would like to return
- First and last name
- Email and phone number we can reach you at
- Reason for your return
- Return details
- Required images
After approval
When the Return Authorization is approved, you will receive an email with an RA number. Please print and include the email in your return shipment. If possible, also include the packing slip (original or copy). We cannot accept returns without the RA number.
Pack your purchase securely in a box with appropriate packing to ensure safe return, and mail it to:
All About Doors & Windows
C/O Returns
110 E. 16th Avenue
North Kansas City, MO 64116
Once we receive your return, it may take up to 7 business days to process and issue a refund if it applies. If everything is received in good condition, you will receive a refund minus the original shipping and/or other charges.
More details
Exchanges, errors, damage, and cancellations
Exchanges
We do not process exchanges. You will be charged for the new order when placed and refunded for the original order when returned.
Our shipping errors
We do our best to ensure you receive the correct parts in pristine condition; however, mistakes sometimes happen. If you are returning an item due to an error on our part, please let us know.
Damaged parts
If a damaged part is being returned, we require a photo of the damage to file claims with the carrier and to determine whether the part needs to be returned. Our customer service associate will arrange for your order to be replaced and/or refunded as quickly as possible.
Cancellation policy
We do our best to ship products as quickly as possible. If your order has already been shipped, we cannot cancel it, but we are happy to issue a refund through the returns process described above.
If your order is a “special order” product and we have already placed the order with our distributor, we may not be able to cancel the order or issue a refund.
Need to start a return?
Use the return request form within 30 days of your shipping date. Include your order ID, item numbers, and reason for return so we can issue a Return Authorization.
Related policies