Frequently asked questions

Yes. Parts and Hardware is an authorized dealer focused on genuine Andersen® window and door replacement parts and hardware.

Start with the part number or SKU when you have it. Then confirm measurements, handing, and product series against the details on the product page. If you are replacing a worn part, match dimensions as closely as possible. Not sure? Contact us with photos or measurements and we will confirm the right part for your window or door.

Yes. Send us the part number, measurements, window or door type, product series, and any other details you have. Our team will help narrow down the best match whenever possible.

Our catalog includes Andersen® window and door hardware such as operators, hinges, handles, locks, latches, rollers, tracks, balances, weatherstripping, screens, and related repair components. Availability varies by product series and age.

Qualifying orders may be returned with a Return Authorization within 30 days of the shipping date. Restocking fees may apply, and some items are final sale or non-returnable as noted on the product. If we sent the wrong part, contact us right away. See our full Refund Policy for details.

Message us right away with your order number. Orders are typically processed within 1 to 2 business days, so early contact gives the best chance of stopping shipment. Once an order has shipped, use our return process instead.

Payment options are shown at checkout. These commonly include major credit cards and digital wallets such as PayPal, Apple Pay, and Google Pay when available for your order.

Your payment method is charged when you place your order. If an order is canceled before it ships, we refund upon cancellation.

Yes. We ship from the Kansas City area. UPS Ground covers the lower 48 and cannot go to PO Boxes. Snail Mail and US Priority Mail are available for slower delivery or PO Boxes. For 2nd Day Air UPS or international shipping, call the office at 816-607-3350.

Standard U.S. rates:

• $19.50 — UPS Ground, lower 48 only, no PO Boxes (2-5 business days)
• $11.95 — Snail Mail, no-rush delivery (10-21 business days)
• $14.95 — US Priority Mail (3-10 business days)

2nd Day Air UPS and international shipping are arranged by calling the office at 816-607-3350. See our Shipping Policy for processing details.

We process orders within 1 to 2 business days. After that, transit is typically 2-5 business days for UPS Ground, 3-10 business days for US Priority Mail, and 10-21 business days for Snail Mail. 2nd Day Air UPS and international shipping are arranged by calling 816-607-3350.